Privacy Notice

Scope of this Privacy Notice

This Privacy Notice applies to all users of our services, website, applications, and features anywhere in the world, unless covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:

• Shippers: shippers, including their employees, or individuals who send a shipment.
• Shipment receivers: any individual who receives a shipment.
• Persons showing interest in us and our services.
• Business partners: business partners, including their employees.
• Employment candidates: individuals who apply for a job with us.

All the above subjects are referred to as "you" or "your".

Personal Data

What is Personal Data?

Personal data means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity — such as favourite websites or number of users of a site — is not considered personal data.

Who is Responsible?

This Privacy Notice applies for the data processing carried out by:

North Star ELD
For privacy-related queries, please contact us through the Customer Service section of this website.

If you have queries with regard to the processing of your personal data, please contact our data protection contact via the link above.

Types of Data We Process

We only process your personal data when required for a specific and allowed purpose.

Contact Data

Information to contact you e.g. when you use one of our services. Such as: your name, phone number, address, email address.

Shipment Data

Information enabling the pick-up and delivery of your shipment e.g. status of your shipment. Such as: your address, shipment documents, shipment number / tracking code.

Browsing Data

Information automatically collected when you visit our website, such as your IP address, browser type and version, time of access, referring URL, and pages you viewed.

How We Use Your Data

What are the purposes of and the legal basis for the processing of personal data?

Visiting our Website

North Star ELD is committed to preserving the privacy of users of our website. When you visit our web pages, the following data are collected: IP address, hostname of the accessing computer, website from which you accessed this website, a list of the sites you visited within the scope of our overall internet presence, the date and duration of your visit, notification of whether the visit was successful, volume of data transferred, information about the identification data of the browser type and operating system used by you. Temporary storage of this data is necessary during your visit to the website in order to allow the website to be delivered to you. Further storage in log files is performed to ensure the functionality of the website and the security of our IT systems. The legal basis for the processing of the aforementioned data categories is therefore Art. 6 (1) (f) of the European General Data Protection Regulation (GDPR) and equivalent provisions in other jurisdictions. Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, or an information request.

The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. For the provision of the website, this is the case when the session terminates. The log files (access logs) are kept for administrators to access directly and exclusively for a period of 24 hours. After that, they are only available indirectly through a restore from backup tapes and are permanently deleted after 30 days.

Use of Cookies

This website uses cookies and similar technologies (hereafter "technologies"), which enable us, for example, to determine how frequently our internet pages are visited, the number of visitors, to configure our offers for maximum convenience and efficiency and to support our marketing efforts. The processing of data by means of technically necessary cookies is based on our legitimate interest to ensure that you can use our website the best possible way, to ensure that our website operates correctly and to guarantee a convenient and undisturbed user experience. These kinds of cookies are stored exclusively for the duration of your visit to our website. They are automatically deleted when you close your browser.

Performance of a Contract

Where you engage North Star ELD for a shipping or tracking service, we process your personal data as necessary to perform our contractual obligations to you, including tracking the shipment, contacting recipients, and arranging delivery. The legal basis is Art. 6 (1) (b) GDPR (or equivalent local law).

Data Retention and Third Parties

How Long We Keep Your Data

We will keep your data for as long as necessary to fulfil our purposes, to execute our contracts and to comply with any legal obligation. The retention period may differ per country based on applicable country laws.

We continuously strive to minimize the retention period of data where the purpose, the law or contracts allows us to do so. The data that we collect based on your consent will be kept until you withdraw your consent.

Will My Data Be Passed On?

North Star ELD does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

However, in the context of the data processing as described in this Privacy Notice and the respective legal basis given, North Star ELD may transfer your data to the following categories of recipients:

• North Star ELD affiliated companies: transfer is required within the North Star ELD group, its legal entities and shared service centers to provide and improve our products and services.
• Third party business partners: the transfer to third party business partners is limited to what is required by applicable law and / or in order to fulfil our contractual obligations.
• Third party processors: which process data are contractually obliged to maintain strict confidentiality. North Star ELD retains responsibility for safeguarding your personal data in such circumstances. The business partners follow our instructions, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
• Public authorities: transfer is required by applicable law (e.g. to fulfil a legal obligation during shipment processing).

What Are My Data Rights?

You have the following rights:

• You can request information as to what personal data is stored.
• You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
• You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
• You may lodge a complaint with the supervisory authority.

Right to Obtain

You can obtain your information by contacting North Star ELD through the Customer Service section of this website.

Right to Object

The right to object applies for all processing of personal data which is based on Art. 6 (1) (f) GDPR or equivalent local law.

Right to Withdraw Your Consent

You have the right to withdraw your consent with effect for the future at any time.

To exercise your right, simply get in touch with us by using the contact details mentioned above under "Who is Responsible" or contact North Star ELD via the Customer Service section.

How About Data Security?

North Star ELD takes the security of your data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure. We keep our security measures under close review. We use safeguards such as firewalls, network intrusion systems, and application monitoring. Where appropriate, we secure your data by using pseudonymization and encryption techniques when storing and transferring your data. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer (SSL/TLS) technology during transmission. This means that an approved encryption procedure is used for communication between your computer and the North Star ELD servers if your browser supports SSL/TLS. We ensure that there are strict physical access controls in our buildings and certified data centers.

As a part of our security strategy, we have set up auditing programs to make sure that our systems and services comply with our information security policy, and by extension with industry-standard frameworks (e.g. ISO 27001).

In addition, we are taking a number of ongoing measures to reduce risk, such as (but not limited to) training our employees regularly and organizing incident simulation exercises.

Should you wish to contact North Star ELD by e-mail or contact forms, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of (e-mail) messages can be read by third parties. We therefore recommend you send us confidential information only by post.